Global digital consultancy and Salesforce Summit Partner. ISG-recognized Leader in multi-cloud implementation for large enterprises. Founded 2006, New York. Privately held. Product + Services hybrid model.
Five friends from various large organizations banded together in 2006 with a shared vision of helping enterprises leverage technology for growth.
CTO — National Univ. of Kyiv-Mohyla Academy; ex-Masterdata
Chief Delivery Officer — MIPT; ex-GlobalLogic, EPAM
Chief Customer Officer — 40+ yrs enterprise SW; ex-SAP, PeopleSoft; Duke BS Math
Global CFO
CMO / VP Global Marketing
CEO Europe / VP Products — ex-ALSTOM; founded MyVocal
SVP, Head of Innovations — AI Agents, XR, product portfolio
Global VP Verticals — ex-Salesforce, PwC, Slalom
Chief Information Officer
Consulting + products hybrid model across Salesforce, Microsoft, SAP, and modern data platforms.
Unlike pure consulting competitors, Customertimes develops and sells proprietary Salesforce-native and Microsoft-native products — creating implementation accelerators and recurring revenue.
Sales growth
Reduction in admin time
Faster sales cycles with AI
Operating in 60+ countries with delivery across 6 time zones.
Pharma commercialization, clinical trials, HCP engagement, patient support, pharmacovigilance. Clients: Pfizer, AbbVie, AstraZeneca, Takeda
Field sales automation, retail execution, trade promotion, shelf analytics. Clients: L'Oreal, Danone, Coca-Cola, Bacardi
CPQ, asset monetization, field service, supply chain, XR training. Clients: Toyota, Siemens, Volkswagen
B2B commerce, field sales CRM, territory management. Clients: Coca-Cola HBC, Pernod Ricard, Bacardi
CRM, digital transformation, Salesforce Financial Services Cloud
VMAP (Virginia Mental Health Access Program) — ISG Paragon Award winner
| Client | Challenge | Outcome |
|---|---|---|
| Captivate | Error-prone commission processes | Automated via Salesforce + Spiff |
| Freesbe / Carasso Motors | Fragmented customer data | 360-degree view via Data Cloud |
| Orkla | Territory assignment at scale | 60,000+ customers auto-assigned |
| Coca-Cola HBC | SAP integration modernization | SAP BTP migration completed |
| VMAP (Public Sector) | Mental health access for Virginia | ISG Paragon Award for Innovation |
| 3x Consumer Health (W. Europe) | OTC/Rx segment expansion | CT Software suite deployment |
Multi-cloud Implementation & Integration for Large Enterprises (2022, 2023, 2024). Named alongside Capgemini, Deloitte, IBM, and Infosys.
For the Virginia Mental Health Access Program (VMAP) — recognized for social impact innovation.
Top-tier partner status. 2020 Partner Innovation Award (Consumer Goods, with L'Oreal). Agentic Transformation Partner.
Guided Selling, Interactive Customer Presentations, and Gamification in Retail Sales Execution.
Noted for multi-cloud CRM excellence in Gartner research.
Perfect score. Quality 4.9, Schedule 4.9, Cost 4.8, Willing to Refer 4.9.
Salesforce consulting ecosystem: 3,700+ partners, rapid consolidation, and the Agentforce inflection point.
| Metric | Customertimes | Slalom | Silverline | Accenture | Deloitte |
|---|---|---|---|---|---|
| SF Certifications | 1,715+ | 11,500+ | ~600 | 78,000+ | ~16,000 |
| Employees | ~1,200 | ~13,000 | ~400 | 750,000+ | 450,000+ |
| Status | Independent | Independent | Acquired (Mphasis) | Public (ACN) | Partnership |
| ISG Leader | Yes (3 yrs) | Yes | No | Yes | Yes |
| Proprietary Products | 10+ (AppExchange) | Some accelerators | Limited | Extensive | Extensive |
| Architect Ratio | 12% | ~5% | ~8% | ~3-5% | ~3-5% |
| Pricing ($/hr) | $100–$149 | $150–$199 | $100–$149 | $200+ | $200+ |
| Clutch Rating | 5.0/5 | 4.9/5 | 4.9/5 | 4.7/5 | 4.8/5 |
10+ proprietary AppExchange products. Most competitors are pure consulting. Products create accelerators (40% faster delivery) and recurring revenue.
12% architect ratio vs. 3–5% industry norm. Clients get senior hands-on talent, not junior bench resources common at GSIs.
3-year ISG Leader streak puts CT in the same reports as Deloitte and IBM. Rare for a firm this size.
4 Clutch reviews and zero G2 reviews is a critical gap. Implement systematic post-project review collection. Target 25+ reviews within 12 months across platforms.
Salesforce Agentforce ARR grew 330%. CT's "Agentic Transformation Partner" status is a time-sensitive differentiator. Document and publicize wins aggressively before GSIs saturate the narrative.
AI in pharma is a surging topic. The Scale Up Show podcast was a strong start. Add speaking at Dreamforce, HIMSS, DIA — position CT as the definitive pharma AI + Salesforce voice.
CT REx on Microsoft Marketplace is a beachhead. Reducing Salesforce concentration from 59% to ~45% diversifies revenue risk and opens Dynamics 365 enterprise accounts.
CT Mobile, CT Vision, and CT REx should shift from one-time license to subscription. Recurring product revenue would transform CT's valuation multiple from services (~1–2x revenue) to software (~5–10x).
ISG Leader status is excellent. Adding Gartner/Forrester coverage would dramatically expand visibility to enterprise procurement teams that primarily use those frameworks.
The mid-market Salesforce consulting window is closing as consolidation accelerates. CT must either grow to critical mass (Slalom-scale), partner with PE for growth capital, or consider a premium exit while ISG Leader status and product IP command maximum value.
Pharma AI spending is accelerating. CT Pharma + CT Vision + Votek's thought leadership + Pfizer/AbbVie relationships could become a standalone healthcare AI platform business worth more than the consulting practice.
Customertimes occupies a rare and valuable position in the Salesforce ecosystem: an independent, ISG-recognized Leader with proprietary product IP, deep vertical expertise, and senior-heavy delivery — at a scale where it can still move fast. The ISV + SI hybrid model is a genuine competitive moat that neither GSIs (too large to be agile) nor boutiques (too small to invest in products) can easily replicate.
The central strategic question is whether CT remains independent and scales organically — or monetizes its unique position through a PE partnership or strategic exit before the consolidation wave removes the remaining mid-market alternatives. Either path requires urgent action on review platform presence, Agentforce case studies, and Microsoft practice growth. The clock is ticking: the firms that own the Agentforce narrative in 2026 will define the Salesforce consulting market for the next decade.